Annotated Bibliography on Crisis Management

Liu, Y., Shankar, V., & Yun, W. (2017). Crisis Management Strategies and the Long-Term Effects of Product Recalls on Firm Value. Journal of Marketing, 81(5), 30–48. https://doi.org/10.1509/jm.15.0535

The authors study industries that are constantly facing product damage problems leading to shortages of goods that also negatively affect on the profitability of businesses. Although the short-term effects of warning materials have been examined in previous studies on company principles, the writers of this paper are concerned with long lasting consequences. They build analytical and theory structures on the key influence of recall volume on the relation between retrieval volumes and long-term corporate interest. They empirically evaluate auto industry hypothesis by examining irregular short-term returns and evaluating 280 product calls over the 2005-2015 calendar year. The findings demonstrate that the detrimental effect of the recall amount of the product persists over time. Product advertisements have a major positive (negative) effect on the relationship between frequency of recall and irregular long-term returns. Furthermore, the impact of the recall volume on long-term returns is favorably moderated both by voluntary recall initiations and by post recall corrections activities.

Lekkas, E., Andreadakis, E., Nomikou, P., Antoniou, V., Kapourani, E., & Papaspyropoulos, K. (2017). Environmental, Disaster and Crisis Management Strategies: Interdisciplinarity and Synergy in Postgraduate Studies. EGUGA, 6915.

The authors study environmental problems, disasters and crises that are increasingly complex and interconnecting in every aspect and have required a holistic approach from simple problem solving to crisis management. They also examine recent threats that involve an explosion in population in territorial regions and vulnerable communities, dynamic or cascading events, and the interconnection between ethnic conflict and transbounds. Competition or even antagonism between organizations, services, and disciplines, from research to job, is an issue affecting conventional crisis management. In this context, a postgraduate program to address these issues was designed for Greek students, students, topics and fields of knowledge and research, applying multidisciplinarity, transdisciplinarity and interdisciplinarity. The programme, which includes science, humanity, legislation, institutions and activities, offers a course in lessons and disciplines. Geosciences, together with their familiarity with the complexity of such issues, have an essential cross-disciplinary culture and a long tradition in the research of the environment and disasters.

Ólafsson, S., Helgason, A. F., & Stefánsson, K. (2016). WELFARE AND NORDIC CRISIS MANAGEMENT STRATEGIES.

The authors study the Global Financial Crisis that ended in a worldwide financial crisis on the brink of collapse in the winter of 2008-09. The reaction was marked by strict austerity measures, which primarily focused on substantial reductions in government spending in several countries, including Greece, IRELAND, UK, Spain, and Portugal. In this respect, Iceland stands out among the countries in deep recession, as it emphasized that revenues rise above and beyond spending cuts in its fiscal response. The authors state that although certain nations, such as the Nordic countries, have aggressive automated stabilisers and supportive work compensation programs in place to mitigate the extreme impact of the crisis, they have not mobilized entirely nor have been able to take steps to redistribute crisis costs adequately. The social policy framework at the onset of the crisis thus played a crucial role in influencing the public wellbeing consequences of the crisis.

Cui, T., Wang, D., & Ping, J. W. (2016). The exploration of crisis management strategies: Looking back and ahead. Frontiers of Business Research in China, 10(2), 220.

The authors suggest that, despite the confusion and ambiguity accompanying crises, awareness of how to handle crisis effectively is still minimal. This paper explores how government in the crisis management process applies various capacities which depend on the nature of the various catastrophes. The skills the government should prioritize may differ according to the complexity of the catastrophe by explaining the crisis management mechanism in a situational context. This research establishes a crisis management system to direct policy in the face of a crisis.

Bryan, C. J., May, A. M., Rozek, D. C., Williams, S. R., Clemans, T. A., Mintz, J., ... & Burch, T. S. (2018). Use of crisis management interventions among suicidal patients: Results of a randomized controlled trial. Depression and anxiety, 35(7), 619-628.

The authors review previous research supporting the efficacy of the crisis response plan (CRP) in minimizing suicidal activity in relation to normal (TAU) therapy. The staff of the army was conducted. The authors note that more than 80 % of patients in all therapy groups kept their written CRPs until 6 months later, but less than 25% did have the written scheme at the time of each review. S‐CRP and E‐CRP participants have a greater chance of remembering social support and independence strategies. The use of skilled health care providers and crisis management resources was more common among TA U participants. These three approaches were found to be exceptionally effective. E‐CRP and its elements were used more often as a result of the relatively less notion of suicide than TAU.

Jakubanecs, A., Supphellen, M., & Helgeson, J. G. (2018). Crisis management across borders: Effects of a crisis event on consumer responses and communication strategies in Norway and Russia. Journal of East-West Business, 24(1), 1-23.

This research explores the effect of a crisis on customer perceptions and emotions in Norway and Russia, and on the effectiveness of crisis management coordination across and within both nations, with the assistance of responsible authorities. Their analysis indicates that different negotiation methods are not only successful in both economies, but that positive functioning in one country can potentially aggravate the situation, leading to more pessimistic attitudes and emotions in the other country. The writers argue that work must combine cultural and customer emotional aspects at the national level in order to establish effective communication marketing strategies.

Harb, N. (2016). Tourism Crisis Management Strategies: the Case of Travel Agencies in Egypt. International Journal of Heritage, Tourism, and Hospitality, 7(2).

The writers discuss the economic and political developments of recent years that highlight the fact that people live in a rapidly evolving and volatile environment impacting the activities of tourism firms, and that these organizations need to be equipped for the robust and productive execution of crisis management strategies. This aims to identify methods to handle emergencies in challenging, unpredictable times for administrators and to examine the approaches that travel agencies use in Egypt. The approach of the study relies on a survey that explores the history and methods of crisis management in Egypt's travel agencies. Data reveals that Egyptian travel agencies do not have complete knowledge of crisis management and, as it happens, restrict crisis management to disaster management. Most Egyptian travel organizations follow a policy on defensive crisis management to wait and respond later. So most organizations use pricing control as a method to handle emergencies or to cope with them.

Kadri, H., Schleiner, S., Collart-Dutilleul, S., Bon, P., Ahmed, S. B., Steyer, F., ... & Mudimu, O. A. (2018, April). Proposition of a formal model for crisis management in the context of high-speed train networks in border areas.

The authors argue that crises management ( CM) faces many challenges, especially in inter-country areas. Careful planning and readiness are key operational tools for solving these challenges and allowing a appropriate response to crises. CM calls for the collective cooperation of various actors from different countries: public authorities, private corporations, NGOs, etc., will collaborate under different unique, locally focused regulations. This paper includes a concise guide to the state-of-the-art CMs of foreign railways in the fields of cooperation, leadership and coordination, as well as preparation.

Jiang, Y., Scott, N., & Ritchie, B. W. (2018). Crisis Management and Strategic Implications. Strategic Management in Tourism, CABI Tourism Texts, 264.

The report reflects on how behavioral monitoring of consumers' feelings will allow businesses to evaluate the response plan that will better mitigate the reputational damage to a social media crisis. In reality, the paper challenges the application of an electronic world of traditional crisis management theory. Social network studies suggest that the unpredictability of corporate crises has been enhanced. Therefore, the approaches that have been prevalent until now can not solve problems in social media. Then Instead, relational intelligence was used in six case studies that demonstrate how crisis planning and the future coping plan can be strengthened.

Zu, X., Duan, Y., & Qiu, Y. (2018). Review on Food Safety Crisis Governance.

This paper reviews study findings from food safety crisis management, based on the viewpoint of the organization, on three aspects: internal and external crisis management opportunities and coping behaviors; coping subjects and coping effects; and shows that regional as well as foreign scholars directly approach those responsible. The findings from studies into crisis management approaches are inadequate and the collection of organizational preventive and crisis response techniques must be systemic and detailed.